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Complaints and disputes: how casino terms changed

8 revisions across our casinos touched this part of the terms. Newest first.

Terms Revised is a reference record, not a gambling operator. We take no bets, hold no accounts and never handle money. Not intended for anyone under 18. Every casino named here holds a Gambling Commission licence, checked on the public register on 3 November 2026.

LiveScore BetChanged between 7 March 2026 and 3 November 2026

Complaints and disputesPrivacy Policy

The data-protection complaint paragraph no longer gives the DPO email or names the ICO and the Gibraltar Regulatory Authority; it now points to the general Complaints process.

Beforeyou have the right to complain to the Information Commission (ICO) ( www.ico.org.uk ) or the Gibraltar Regulatory Authority ( www.gra.gi ).
AfterIf you have a complaint about how we Process your Data, please see our Complaints process here .

Earlier copy: web.archive.org › 7 Mar 2026 › www.livescorebet.com/…/privacy-policy.html · Later copy: live page › www.livescorebet.com/…/privacy-policy.html, read 3 Nov 2026

JackpotjoyVersion dated 29th September 2026

Complaints and disputesTerms and conditions

The sentence pointing to the ADR service and the European ODR platform was removed from the complaints clause.

BeforeYou can also find out more about using the: (a) Approved Dispute Resolution (ADR) service; or (b) European Online Dispute Resolution (ODR) platform
AfterClause removed in the later copy.

Earlier copy: web.archive.org › 3 Nov 2024 › www.jackpotjoy.com/terms · Later copy: www.jackpotjoy.com/api/gm/policy/terms

kwiffVersion dated 10/03/2025 (v.37)

Complaints and disputesTerms and conditions

The complaints clause now says messages sent directly to an employee are not treated as complaints and refers to a dedicated Complaints Procedure.

BeforeNo such clause in the earlier copy.
AfterCorrespondence sent directly to any employee shall be ignored for the purposes of complaint handling.

Earlier copy: web.archive.org › 14 Feb 2025 › corporate.kwiff.com/terms-conditions · Later copy: web.archive.org › 24 May 2025 › corporate.kwiff.com/terms-conditions

MrQVersion dated 01/08/2024 (version v1.0)

Complaints and disputesGeneral terms and conditions

The option to send a complaint to the European Commission’s Online Dispute Resolution (ODR) platform was removed.

BeforeAlternatively, you may direct your complaint to the European Commission's Online Dispute Resolution (ODR) Platform
AfterClause removed in the later copy.

Earlier copy: web.archive.org › 2 Jul 2024 › mrq.com/terms-conditions · Later copy: web.archive.org › 2 Aug 2024 › mrq.com/terms-conditions

888casinoVersion dated April 2024

Complaints and disputesUK Customers: User Agreement

First-stage complaints are to be raised via live chat instead of the support email address.

BeforeIf you wish to make a complaint, you can raise it with our customer service department at
AfterIf you wish to make a complaint, you can raise it with our customer service department by contacting them via live chat.

Earlier copy: web.archive.org › 9 Apr 2024 › www.888casino.com/…/user-agreement-uk · Later copy: web.archive.org › 6 Jun 2024 › www.888casino.com/…/user-agreement-uk

888casinoVersion dated June 2023

Complaints and disputesUK Customers: User Agreement

The first-stage complaint decision period changed from 14 business days to 24 hours, with the option of escalation to Stage 2.

BeforeOur customer service department will then review your complaint and provide you with its decision within 14 business days of having received it.
Afterwill then review your complaint and provide you with its decision within 24 hours of having received it and/or it may be escalated to Stage 2.

Earlier copy: web.archive.org › 27 Jun 2023 › www.888casino.com/…/user-agreement-uk · Later copy: web.archive.org › 14 Jul 2023 › www.888casino.com/…/user-agreement-uk

888casinoVersion dated June 2023

Complaints and disputesUK Customers: User Agreement

Escalated complaints go to a Second Opinion Team instead of the Support Manager, and the final-decision period changed from 14 business days to 8 weeks from receipt.

BeforeThe Support Manager will review your complaint and provide you with his or her decision within 14 business days
Afterwill provide you with a decision within 8 weeks of our receipt of your complaint

Earlier copy: web.archive.org › 27 Jun 2023 › www.888casino.com/…/user-agreement-uk · Later copy: web.archive.org › 14 Jul 2023 › www.888casino.com/…/user-agreement-uk

888casinoVersion dated February 2023

Complaints and disputesUK Customers: User Agreement

References to the European Commission's Online Dispute Resolution platform were removed from the complaints and governing-law sections; eCOGRA remains the ADR body.

Beforeor the European Commission's Online Dispute Resolution Platform as further set out below)
AfterClause removed in the later copy.

Earlier copy: web.archive.org › 7 Feb 2023 › www.888casino.com/…/user-agreement-uk · Later copy: web.archive.org › 14 Feb 2023 › www.888casino.com/…/user-agreement-uk

Rules behind this topic

  1. 6 April 2026 · LCCP SR 6.1.1, as amended

    Dispute bodies accredited under the DMCC Act

    Alternative dispute resolution for gambling complaints now has to come from a body accredited under the Digital Markets, Competition and Consumers Act 2024, with the Chartered Trading Standards Institute doing the accrediting.

    What to look for: A complaints section naming the dispute body and the eight-week point after which you can go to it.

    SR 6.1.1