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Terms RevisedUK casino terms, dated
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Casino record · 888 UK Limited

888casino: terms changes on the record

Run by 888 UK Limited under Gambling Commission account 39028. 16 revisions found in its terms, each with the earlier and later wording.

Terms Revised is a reference record, not a gambling operator. We take no bets, hold no accounts and never handle money. Not intended for anyone under 18. Every casino named here holds a Gambling Commission licence, checked on the public register on 3 November 2026.

Visit 888casino · 18+Opens 888casino.com in a new tab. The casino's own terms apply there.
16revisions recorded
22copies of its terms read
2023–2026years covered by the copies
3Commission actions on the licence

Revisions by year, newest first

What changed in 888casino's terms

'234'246'25'266

20266 revisions

Version dated 30 September 2026

Company and licenceUK Customers: User Agreement

A new clause 2.3 names Evoke plc as the group that 888 UK Limited belongs to and defines "Corporate Group".

BeforeNo such clause in the earlier copy.
After888 UK Limited is part of Evoke plc which owns and operates brands including William Hill and 888.

Earlier copy: web.archive.org › 4 Aug 2026 › www.888casino.com/…/user-agreement-uk · Later copy: live page › www.888casino.com/…/user-agreement-uk, read 3 Nov 2026

Version dated 24 March 2026

Inactive accountsUK Customers: User Agreement

The period without log-in after which an account becomes dormant/inactive changed from 12 to 13 consecutive months.

BeforeIf you do not log in to your account for a consecutive period of 12 months
After13.1. If you do not log into your Account for a period of at least thirteen (13) consecutive months

Earlier copy: web.archive.org › 19 Mar 2026 › www.888casino.com/…/user-agreement-uk · Later copy: web.archive.org › 26 Mar 2026 › www.888casino.com/…/user-agreement-uk

Version dated 24 March 2026

Inactive accountsUK Customers: User Agreement

Instead of suspending a dormant account's balance, the new terms deduct a monthly £3 Inactive Account Fee (after notice and at least 30 days) until the balance is zero or the account is used again.

Beforefor security reasons we will suspend the balance in the account at that time to ensure the balance is safe and secure
Afterwe will deduct from the Inactive Account balance (if any) an administration fee of £3 (or currency equivalent)

Earlier copy: web.archive.org › 19 Mar 2026 › www.888casino.com/…/user-agreement-uk · Later copy: web.archive.org › 26 Mar 2026 › www.888casino.com/…/user-agreement-uk

Version dated 24 March 2026

Other clausesUK Customers: User Agreement

The allowance of one account per product (up to three) was replaced by a single-account rule.

Beforethis means that you may have a maximum of three accounts with us (one for 888Sport, one for 888Poker and one for either 888Casino or 777.com)
AfterYou may only register for one Account and your details must be accurate

Earlier copy: web.archive.org › 19 Mar 2026 › www.888casino.com/…/user-agreement-uk · Later copy: web.archive.org › 26 Mar 2026 › www.888casino.com/…/user-agreement-uk

Version dated 24 March 2026

Bonuses and promotionsUK Customers: User Agreement

The £500 / £100 caps on winnings from bonus (Restricted) funds no longer appear in the User Agreement; promotions are now governed by separate Promotion Terms.

Beforeyou will receive, depending on your chosen account currency, up to a maximum of $500/€500/£500 in winnings.
AfterClause removed in the later copy.

Earlier copy: web.archive.org › 19 Mar 2026 › www.888casino.com/…/user-agreement-uk · Later copy: web.archive.org › 26 Mar 2026 › www.888casino.com/…/user-agreement-uk

Version dated 24 March 2026

Limits and self-exclusionUK Customers: User Agreement

A new clause says 888 intends to join GamProtect and may share limited personal data with it about customers at risk of serious gambling harm.

BeforeNo such clause in the earlier copy.
After11.7. We intend to become a participating operator in GamProtect , a multi-operator initiative designed to support the prevention of gambling-related harm.

Earlier copy: web.archive.org › 19 Mar 2026 › www.888casino.com/…/user-agreement-uk · Later copy: web.archive.org › 26 Mar 2026 › www.888casino.com/…/user-agreement-uk

20246 revisions

Version dated September 2024, in force from 23 September 2024

Other clausesUK Customers: User Agreement

The fixed 14-day period before a new User Agreement takes effect was replaced by advance notice of important changes and the option to close the account and get the available balance back.

BeforeAny new version of the User Agreement will take effect 14 days after its publication on the relevant Site affected
AfterIf we make any important/significant changes to the User Agreement, we will notify you of those changes in advance

Earlier copy: web.archive.org › 3 Sep 2024 › www.888casino.com/…/user-agreement-uk · Later copy: web.archive.org › 17 Sep 2024 › www.888casino.com/…/user-agreement-uk

Version dated July 2024

Bonuses and promotionsUK Customers: User Agreement

From 17 July 2024, promotional play such as FreePlay and bonus spins can no longer be used to wager on or win progressive jackpot prizes.

BeforeNo such clause in the earlier copy.
AfterFrom July 17th, 2024, you will not be eligible to place a wager or win any progressive jackpot prize using FreePlay or free spins.

Earlier copy: web.archive.org › 26 Jun 2024 › www.888casino.com/…/user-agreement-uk · Later copy: web.archive.org › 20 Jul 2024 › www.888casino.com/…/user-agreement-uk

Version dated April 2024

Complaints and disputesUK Customers: User Agreement

First-stage complaints are to be raised via live chat instead of the support email address.

BeforeIf you wish to make a complaint, you can raise it with our customer service department at
AfterIf you wish to make a complaint, you can raise it with our customer service department by contacting them via live chat.

Earlier copy: web.archive.org › 9 Apr 2024 › www.888casino.com/…/user-agreement-uk · Later copy: web.archive.org › 6 Jun 2024 › www.888casino.com/…/user-agreement-uk

Version dated April 2024

Closing an accountUK Customers: User Agreement

Customers closing their account are directed to live chat instead of email; the 7-calendar-day closing period is unchanged.

BeforeYou may terminate the User Agreement and close your account at any time by sending an email to us at
AfterYou may terminate the User Agreement and close your account at any time by contacting us via live chat

Earlier copy: web.archive.org › 9 Apr 2024 › www.888casino.com/…/user-agreement-uk · Later copy: web.archive.org › 6 Jun 2024 › www.888casino.com/…/user-agreement-uk

Version dated April 2024

Closing an accountUK Customers: User Agreement

A new ground for closing an account was added: reasonable suspicion that it is linked to an account identified as suspected fraud.

BeforeNo such clause in the earlier copy.
Afterwhere we have reasonable suspicion, that your account is associated with any account that has been identified as suspected fraud.

Earlier copy: web.archive.org › 9 Apr 2024 › www.888casino.com/…/user-agreement-uk · Later copy: web.archive.org › 6 Jun 2024 › www.888casino.com/…/user-agreement-uk

Version dated February 2024

Other clausesUK Customers: User Agreement

A new duplicate-account clause allows one account per product (up to three in total) and sets out what happens to duplicate accounts, bonuses and winnings.

BeforeNo such clause in the earlier copy.
Afterthis means that you may have a maximum of three accounts with us (one for 888Sport, one for 888Poker and one for either 888Casino or 777.com)

Earlier copy: web.archive.org › 7 Feb 2024 › www.888casino.com/…/user-agreement-uk · Later copy: web.archive.org › 14 Feb 2024 › www.888casino.com/…/user-agreement-uk

20234 revisions

Version dated August 2023

Verification and checksUK Customers: User Agreement

Birth certificate was removed from the examples of accepted ID verification documents.

BeforeID verification document (such as driver's license, passport or birth certificate)
AfterID verification document (such as driver's license or passport)

Earlier copy: web.archive.org › 28 Jul 2023 › www.888casino.com/…/user-agreement-uk · Later copy: web.archive.org › 11 Aug 2023 › www.888casino.com/…/user-agreement-uk

Version dated June 2023

Complaints and disputesUK Customers: User Agreement

The first-stage complaint decision period changed from 14 business days to 24 hours, with the option of escalation to Stage 2.

BeforeOur customer service department will then review your complaint and provide you with its decision within 14 business days of having received it.
Afterwill then review your complaint and provide you with its decision within 24 hours of having received it and/or it may be escalated to Stage 2.

Earlier copy: web.archive.org › 27 Jun 2023 › www.888casino.com/…/user-agreement-uk · Later copy: web.archive.org › 14 Jul 2023 › www.888casino.com/…/user-agreement-uk

Version dated June 2023

Complaints and disputesUK Customers: User Agreement

Escalated complaints go to a Second Opinion Team instead of the Support Manager, and the final-decision period changed from 14 business days to 8 weeks from receipt.

BeforeThe Support Manager will review your complaint and provide you with his or her decision within 14 business days
Afterwill provide you with a decision within 8 weeks of our receipt of your complaint

Earlier copy: web.archive.org › 27 Jun 2023 › www.888casino.com/…/user-agreement-uk · Later copy: web.archive.org › 14 Jul 2023 › www.888casino.com/…/user-agreement-uk

Version dated February 2023

Complaints and disputesUK Customers: User Agreement

References to the European Commission's Online Dispute Resolution platform were removed from the complaints and governing-law sections; eCOGRA remains the ADR body.

Beforeor the European Commission's Online Dispute Resolution Platform as further set out below)
AfterClause removed in the later copy.

Earlier copy: web.archive.org › 7 Feb 2023 › www.888casino.com/…/user-agreement-uk · Later copy: web.archive.org › 14 Feb 2023 › www.888casino.com/…/user-agreement-uk

Gambling Commission licence

888 UK Limited

Account
39028
Licence number
039028-R-319297-014
Casino licence on the register since
1 November 2014
Web address
888casino.com

Open the register entry

Copies we read

  • UK Customers: User Agreement22 copies · 6 January 2023 to 3 November 2026

Gambling Commission actions

  • 19 August 2024£23,000 financial penalty. The ban on gambling with credit cards (licence condition 6.1.2). The licensee reported it itself and fixed it straight away. Register page
  • 7 August 2025£33,075 financial penalty. Linking accounts held with group companies for self-exclusion (social responsibility code 3.9.1, paragraph 3). Reported by the licensee itself. Register page
  • 18 November 2025£86,843 financial penalty. A self-exclusion rule (social responsibility code 3.5.3, paragraph 3), put down by the Commission to human error that did not let self-excluded customers log in or gamble. Reported by the licensee itself. Register page

Register history

  • 16 April 2020Licence 039028-R-319297-014 for 888 UK Limited: betting on virtual events, from this start date on the register.
  • 1 November 2014Licence 039028-R-319297-014 for 888 UK Limited: casino games, betting on real events and bingo, from this start date on the register.