Limits and self-exclusion: how casino terms changed
17 revisions across our casinos touched this part of the terms. Newest first.
Terms Revised is a reference record, not a gambling operator. We take no bets, hold no accounts and never handle money. Not intended for anyone under 18. Every casino named here holds a Gambling Commission licence, checked on the public register on 3 November 2026.
William HillVersion dated 30th September 2026 (Version 2026/1.4)
Clause 11.7 now describes GamProtect as a scheme rather than the "Single Customer View" trial and drops the 4th May 2023 start date.
Before11.7 We are a participant in the “Single Customer View” trial project.
After11.7 We are a participant in GamProtect, a scheme which ensures that people who display high-risk behaviours are protected from gambling related harm to their health.
Earlier copy: web.archive.org › 27 Apr 2026 › help.williamhill.com/…/29441300852893-Terms-Condi… · Later copy: web.archive.org › 9 Oct 2026 › help.williamhill.com/…/29441300852893-Terms-Condi…
A clause was added that winnings from deposits made with a payment method believed to belong to a self-excluded person will not be paid.
BeforeNo such clause in the earlier copy.
AfterYou acknowledge that we will not pay out any winnings generated from deposits originating from a payment method we reasonably believe to belong to a person who is self-excluded
Earlier copy: web.archive.org › 3 Nov 2024 › www.jackpotjoy.com/terms · Later copy: www.jackpotjoy.com/api/gm/policy/terms
Besides the Net Deposit Limit, UK customers can now choose a Gross Deposit Limit that counts deposits only, effective from 22 September 2026.
BeforeAt William Hill UK, we use Net deposit limits.
AfterGROSS DEPOSIT LIMIT (NEW OPTION)
Earlier copy: web.archive.org › 19 Nov 2025 › help.williamhill.com/…/21812883413533-Deposit-Lim… · Later copy: live page › help.williamhill.com/…/21812883413533-Deposit-Lim…, read 3 Nov 2026
Limit periods change from rolling periods (24 hours, 7 days, same date last month) to calendar periods that reset at 00:00 daily, on Mondays and on the 1st of the month.
BeforeThe monthly limit looks back to the same date of the previous month.
AfterMonthly Limit: Resets on the first day of every month at 00:00
Earlier copy: web.archive.org › 19 Nov 2025 › help.williamhill.com/…/21812883413533-Deposit-Lim… · Later copy: live page › help.williamhill.com/…/21812883413533-Deposit-Lim…, read 3 Nov 2026
A new clause says 888 intends to join GamProtect and may share limited personal data with it about customers at risk of serious gambling harm.
BeforeNo such clause in the earlier copy.
After11.7. We intend to become a participating operator in GamProtect , a multi-operator initiative designed to support the prevention of gambling-related harm.
Earlier copy: web.archive.org › 19 Mar 2026 › www.888casino.com/…/user-agreement-uk · Later copy: web.archive.org › 26 Mar 2026 › www.888casino.com/…/user-agreement-uk
The maximum cool-off period listed among the account restrictions changed from 6 months to 6 weeks, matching the take-a-break clause.
Before(C) temporarily cool off access to your Account for a maximum of 6 months
After(C) temporarily cool off access to your Account for a maximum of six (6) weeks;
Earlier copy: web.archive.org › 8 Mar 2024 › www.livescorebet.com/…/terms-and-conditions.html · Later copy: live page › www.livescorebet.com/…/terms-and-conditions.html, read 3 Nov 2026
Closure for gambling-related financial or personal difficulty changed from a right ('reserves the right') to a stated obligation ('shall'), and a sentence on account restrictions to limit risk of harm was added.
BeforeC.3.4 kwiff reserves the right to close your kwiff Account if kwiff believes that your gambling will cause you financial or personal difficulties.
AfterC.3.4 We shall close your Account if we believe that your gambling will cause financial or personal difficulties. Further, we may be obligated to apply restrictions to your account to limit any ongoing risk of gambling related harm.
Earlier copy: web.archive.org › 14 Feb 2025 › corporate.kwiff.com/terms-conditions · Later copy: web.archive.org › 24 May 2025 › corporate.kwiff.com/terms-conditions
The self-exclusion clause no longer gives an upper limit of 5 years; it now says the account stays closed until the chosen period ends and the customer asks for it to be reopened.
BeforeAt your request we will close your kwiff Account for a minimum of six months up to 5 years.
AfterAt your request we will close your Kwiff Account for a minimum of six months and it will not be reopened until the specified time has passed and you request the reopening.
Earlier copy: web.archive.org › 25 Sep 2023 › corporate.kwiff.com/terms-conditions · Later copy: web.archive.org › 7 Dec 2023 › corporate.kwiff.com/terms-conditions
Refer a Friend rules added that a player can be excluded from the promotion where there are concerns about their level of gambling.
BeforeNo such clause in the earlier copy.
AfterWhere we have a regulatory obligation to do so (including where we have concerns regarding the level of your gambling), we may take those actions set out in section 10.5
Earlier copy: web.archive.org › 26 Mar 2023 › www.virgingames.com/terms · Later copy: web.archive.org › 10 May 2023 › www.virgingames.com/terms
Rules behind this topic
31 March 2020 · LCCP SR 3.5.5
GAMSTOP for every online operator
Every online gambling operator in Great Britain has to take part in GAMSTOP, the national self-exclusion scheme.
What to look for: A self-exclusion clause that names GAMSTOP alongside the casino's own exclusion tool.
New customers must be asked to set a deposit limit when they register or first deposit; raising a limit needs a 24-hour wait and a confirmation, and lowering one works straight away.
What to look for: Limits clauses that describe the prompt, the cooling-off period and how a lower limit applies at once.
