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Closing an account: how casino terms changed

20 revisions across our casinos touched this part of the terms. Newest first.

Terms Revised is a reference record, not a gambling operator. We take no bets, hold no accounts and never handle money. Not intended for anyone under 18. Every casino named here holds a Gambling Commission licence, checked on the public register on 3 November 2026.

JackpotjoyVersion dated 29th September 2026

Closing an accountTerms and conditions

The bookmaking clause became an “Illicit Use” procedure: suspension while investigated, closure and withholding only of winnings from that use.

BeforeWe may withhold any monies and/or suspend and/or close your Member account if we consider that the Website is being used by you for bookmaking or other illicit purposes.
AfterWe monitor use of the Website for activity consistent with bookmaking, laying, agency betting, or other illicit or unauthorised commercial purposes (“Illicit Use”)

Earlier copy: web.archive.org › 3 Nov 2024 › www.jackpotjoy.com/terms · Later copy: www.jackpotjoy.com/api/gm/policy/terms

Virgin GamesVersion dated 29th September 2026

Closing an accountTerms and conditions

The bookmaking clause became an “Illicit Use” procedure: suspension while investigated, closure and withholding only of winnings from that use.

BeforeWe may withhold any monies and/or suspend and/or close your Member account if we consider that the Website is being used by you for bookmaking or other illicit purposes.
AfterWe monitor use of the Website for activity consistent withbookmaking, laying, agency betting or other illicit or unauthorised commercial purposes (“Illicit Use”)

Earlier copy: web.archive.org › 6 Nov 2024 › www.virgingames.com/terms · Later copy: www.virgingames.com/api/gm/policy/terms

UnibetChanged between 1 May 2026 and 15 July 2026

Closing an accountTerms and conditions

Closing an account changed from a request by phone, e-mail, live chat or letter to following the instructions on the website (copies of May–July 2026 still print version 5.5.5 of 15/04/2026; the live page prints 5.5.6 of 28/09/2026).

BeforeYou should make a request to close Your Account by telephone or in writing via e-mail, live chat or letter
AfterYou may close Your Account at any time by following the instruction on our Website.

Earlier copy: web.archive.org › 1 May 2026 › www.unibet.co.uk/general-info/terms · Later copy: web.archive.org › 15 Jul 2026 › www.unibet.co.uk/general-info/terms

32RedChanged between 1 May 2026 and 27 May 2026

Closing an accountTerms and conditions

Closing an account changed from a request by phone, e-mail, live chat or letter to following the instructions on the website (the printed version line still read 2.2 in the May–July 2026 copies; the live page prints version 2.3 of 28/09/2026).

BeforeYou should make a request to close Your Account by telephone or in writing via e-mail, live chat or letter
AfterYou may close Your Account at any time by following the instruction on our Website.

Earlier copy: web.archive.org › 1 May 2026 › www.32red.com/terms-and-conditions · Later copy: web.archive.org › 27 May 2026 › www.32red.com/terms-and-conditions

32RedVersion dated version 2.1, last updated on 06/02/2026

Closing an accountTerms and conditions

Bankruptcy moved from the list of suspension grounds to a separate closure power, with a new rule that remaining funds are handled under insolvency law (possibly transferred to the insolvency practitioner).

Beforem) if You become bankrupt, if You do not make payment of a court judgment on time, if You make an arrangement with Your creditors
Afterif we discover that You have become bankrupt or subject to a similar insolvency event or proceeding, then we will handle any cleared funds remaining in Your Account (at the time we close it)

Earlier copy: web.archive.org › 5 Feb 2026 › www.32red.com/terms-and-conditions · Later copy: web.archive.org › 5 Mar 2026 › www.32red.com/terms-and-conditions

UnibetVersion dated version 5.5.4, last updated on 05/02/2026

Closing an accountTerms and conditions

Bankruptcy moved from the list of suspension grounds to a separate closure power, with a new rule that remaining funds are handled under insolvency law (possibly transferred to the insolvency practitioner).

Beforem) if You become bankrupt, if You do not make payment of a court judgment on time, if You make an arrangement with Your creditors
Afterif we discover that You have become bankrupt or subject to a similar insolvency event or proceeding, then we will handle any cleared funds remaining in Your Account (at the time we close it)

Earlier copy: web.archive.org › 18 Jan 2026 › www.unibet.co.uk/general-info/terms · Later copy: web.archive.org › 5 Mar 2026 › www.unibet.co.uk/general-info/terms

LiveScore BetVersion dated 08/07/2025

Closing an accountGeneral Terms and Conditions

Closure of never-funded or free-play accounts no longer refers to 12 months of inactivity and 7 days' email notice; it now refers to advance written notice or, where the law requires or permits, no notice.

Beforethat have been inactive for a period of twelve (12) months or longer may also be closed by us at any time on 7 days’ notice by email.
Afterif your Free Play Account or Account has never been funded or inactive for a period of time, we may close your Account with advanced written notice to you

Earlier copy: web.archive.org › 8 Mar 2024 › www.livescorebet.com/…/terms-and-conditions.html · Later copy: live page › www.livescorebet.com/…/terms-and-conditions.html, read 3 Nov 2026

32RedVersion dated version 2.0, last updated on 15/05/2025

Closing an accountTerms and conditions

A list of Permitted Territories (UK, Gibraltar, Isle of Man, Channel Islands) replaced the link to restricted territories, and using a VPN to disguise location became a listed ground for action on the account.

BeforeNo such clause in the earlier copy.
AfterWe currently only accept customers resident in any of the following countries: United Kingdom; Gibraltar; Isle of Man; and the Channel Islands (the “Permitted Territories”)

Earlier copy: web.archive.org › 14 May 2025 › www.32red.com/terms-and-conditions · Later copy: web.archive.org › 4 Jun 2025 › www.32red.com/terms-and-conditions

UnibetVersion dated version 5.5.2, last updated on 15/05/2025

Closing an accountTerms and conditions

A list of Permitted Territories (UK, Gibraltar, Isle of Man, Channel Islands) was added, and using a VPN to disguise location became a listed ground for action on the account.

BeforeNo such clause in the earlier copy.
AfterWe currently only accept customers resident in any of the following countries: United Kingdom; Gibraltar; Isle of Man; and the Channel Islands (the “Permitted Territories”)

Earlier copy: web.archive.org › 21 Apr 2025 › www.unibet.co.uk/general-info/terms · Later copy: web.archive.org › 1 Jun 2025 › www.unibet.co.uk/general-info/terms

UnibetVersion dated version 5.5.2, last updated on 15/05/2025

Closing an accountTerms and conditions

A defined 'Duplicate Account' rule was added: one account per brand, with the right to close duplicate (and in some cases original) accounts and void transactions, promotions or winnings.

BeforeNo such clause in the earlier copy.
AfterYou may only register one (1) Account with each of our Brands. If we discover that You have opened and/or operated more than one Account (which we call a “Duplicate Account”)

Earlier copy: web.archive.org › 21 Apr 2025 › www.unibet.co.uk/general-info/terms · Later copy: web.archive.org › 1 Jun 2025 › www.unibet.co.uk/general-info/terms

kwiffVersion dated 10/03/2025 (v.37)

Closing an accountTerms and conditions

A list of grounds for suspending or closing an account was added, including abusive behaviour towards staff, multiple linked accounts, refusal to provide documents and reasonable belief of problem gambling.

BeforeNo such clause in the earlier copy.
Afterif you have consistently demonstrated any aggressive, abusive, offensive or violent behaviour towards our employees in your communications with us

Earlier copy: web.archive.org › 14 Feb 2025 › corporate.kwiff.com/terms-conditions · Later copy: web.archive.org › 24 May 2025 › corporate.kwiff.com/terms-conditions

MrQVersion dated 01/08/2024 (version v1.0)

Closing an accountGeneral terms and conditions

Refunds of balances on closed accounts became subject to completion of any ongoing verification or due diligence checks.

BeforeIf your Account is closed, any balance (above the value of £1) will be refunded to your primary payment method.
Afterwill be refunded to your primary payment method, subject to satisfactory completion of any ongoing verification or due diligence checks.

Earlier copy: web.archive.org › 5 Nov 2024 › mrq.com/terms-conditions · Later copy: web.archive.org › 19 Dec 2024 › mrq.com/terms-conditions

888casinoVersion dated April 2024

Closing an accountUK Customers: User Agreement

Customers closing their account are directed to live chat instead of email; the 7-calendar-day closing period is unchanged.

BeforeYou may terminate the User Agreement and close your account at any time by sending an email to us at
AfterYou may terminate the User Agreement and close your account at any time by contacting us via live chat

Earlier copy: web.archive.org › 9 Apr 2024 › www.888casino.com/…/user-agreement-uk · Later copy: web.archive.org › 6 Jun 2024 › www.888casino.com/…/user-agreement-uk

888casinoVersion dated April 2024

Closing an accountUK Customers: User Agreement

A new ground for closing an account was added: reasonable suspicion that it is linked to an account identified as suspected fraud.

BeforeNo such clause in the earlier copy.
Afterwhere we have reasonable suspicion, that your account is associated with any account that has been identified as suspected fraud.

Earlier copy: web.archive.org › 9 Apr 2024 › www.888casino.com/…/user-agreement-uk · Later copy: web.archive.org › 6 Jun 2024 › www.888casino.com/…/user-agreement-uk

Virgin GamesVersion dated 30th May 2024

Closing an accountTerms and conditions

A new Duplicate Accounts section (4.7–4.8) was added, with examples such as several accounts at the same address, email or IP address.

BeforeNo such clause in the earlier copy.
Afterand/or having multiple accounts under the same address, email, or IP address.

Earlier copy: web.archive.org › 27 May 2024 › www.virgingames.com/terms · Later copy: web.archive.org › 6 Jun 2024 › www.virgingames.com/terms

Virgin GamesVersion dated 30th May 2024

Closing an accountTerms and conditions

In the 30 May 2024 version the fraud clause returned to its shorter earlier wording (suspend or close, reverse withdrawals, recover winnings) without the investigation steps.

Beforewe may suspend your account whilst the investigation is ongoing and reverse any withdrawal request that you have made
Afterwe may suspend or close your account, reverse any withdrawal made and recover any winnings.

Earlier copy: web.archive.org › 27 May 2024 › www.virgingames.com/terms · Later copy: web.archive.org › 6 Jun 2024 › www.virgingames.com/terms

JackpotjoyVersion dated 28 May 2024

Closing an accountTerms and conditions

A new Duplicate Accounts section (4.7–4.8) was added, with examples such as several accounts at the same address, email or IP address.

BeforeNo such clause in the earlier copy.
Afterand/or having multiple accounts under the same address, email, or IP address.

Earlier copy: web.archive.org › 1 May 2024 › www.jackpotjoy.com/terms · Later copy: web.archive.org › 2 Jun 2024 › www.jackpotjoy.com/terms

JackpotjoyVersion dated 18 December 2023

Closing an accountTerms and conditions

The fraud clause now describes an investigation, account suspension while it runs, and possible closure with the balance retained.

Beforeany suspected or fraudulent payment (including, but not limited to, use of any stolen credit cards)
Afterwe may suspend your account whilst the investigation is ongoing and reverse any withdrawal request that you have made

Earlier copy: web.archive.org › 11 Jan 2024 › www.jackpotjoy.com/terms · Later copy: web.archive.org › 21 Jan 2024 › www.jackpotjoy.com/terms

Virgin GamesVersion dated 18 December 2023

Closing an accountTerms and conditions

The fraud clause now describes an investigation, account suspension while it runs, and possible closure with the balance retained.

Beforewe may suspend or close your account, reverse any withdrawal made and recover any winnings.
Afterwe may suspend your account whilst the investigation is ongoing and reverse any withdrawal request that you have made

Earlier copy: web.archive.org › 1 Jan 2024 › www.virgingames.com/terms · Later copy: web.archive.org › 14 Jan 2024 › www.virgingames.com/terms

kwiffVersion dated 15/11/2023 (v.36)

Closing an accountTerms and conditions

Use of VPNs or similar technology to open or use an account from another territory was added as a ground for suspension or closure.

BeforeNo such clause in the earlier copy.
After(e) if we discover that you are using any technology, including but not limited to the use of VPNs, that allows you to create accounts and use Kwiff Services while residing in a different territory

Earlier copy: web.archive.org › 25 Sep 2023 › corporate.kwiff.com/terms-conditions · Later copy: web.archive.org › 7 Dec 2023 › corporate.kwiff.com/terms-conditions